Effective Date: 01-12-2024
At Poornadrushti Academy, we value your trust and satisfaction. This policy outlines the cancellation and refund terms for our services, which primarily include online test series and digital study resources.
1. Cancellation Policy
1.1. Course/Service Cancellation:
- Customers can request the cancellation of a subscription or test series only within 24 hours of purchase.
- No cancellation will be allowed if the test series or course content has been accessed or downloaded.
1.2. Procedure for Cancellation:
- To cancel your subscription or service, email us at poornadrushtisagara@gmail.com
with your transaction details. - Requests will be processed within 3-5 business days.
2. Refund Policy
2.1. Refund Eligibility:
- Refunds are only applicable if a service is canceled within the allowed timeframe (24 hours from purchase).
- Refunds will not be provided if the customer has accessed the material or started using the service.
2.2. Refund Process:
- Approved refunds will be credited to the original payment method within 7-10 business days.
- Refund requests made after the 24-hour window will not be processed.
2.3. Non-Refundable Items:
- No refunds are allowed for promotional offers, discounted test series, or free trials.
For queries, please contact poornadrushtisagara@gmail.com
.